How do I get a quote or make a booking?
Must all bookings be made in advance?
I have completed the booking form, what happens next?
How long does it take before I get confirmation of my booking?
How do I meet my driver at the airport?
What happens if my flight arrives late, is there an extra charge for waiting time?
How long will the driver wait for me?
How do I pay for my journey?
Does my fare include a tip?
I need a receipt for my journey, when do I get a receipt?
Do you have account facilities?

How do I get a quote or make a booking?

To get a quote please use our 'Quick Quote' system which can be found on the left hand side of this page. If your destination is not listed we can send you a no obligation custom quote and full instructions by phone or email should you wish to book. Please complete our enquiry form which can be found using the link below:

Heathrow Transfer Booking Enquiry.

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Must all bookings be made in advance?

We do advise booking as early as possible to avoid disappointment. This also gives us more time to reserve the best vehicle for your journey. However, as we are based just outside Heathrow, last minute bookings can be accomodated. You can even call us when you arrive at Heathrow; we can have a car to you in 10-15 minutes.

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I have completed the booking form, what happens next?

Once you have completed the booking form, you shall receive an email outlining your journey and the total fare.

Once you confirm with us, we shall reserve your driver and you shall receive a booking reference no. When you receive your booking reference no. you can be sure your booking is in our system and your driver will be there.

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How long does it take before I get confirmation of my booking?

You should receive full confirmation of your booking within 24 hours (12 hours for urgent bookings). If after 72 hours you have received no acknowledgment, please call us to check whether or not we have received your booking request.

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How do I meet my driver at the airport?

The easiest way to meet your driver is with the Meet & Greet service. Passengers that choose the 'Meet & Greet' service can expect their driver to be standing at the airport information desk holding a name-board as they enter their arrivals hall. This service costs £6 and pays for the driver waiting time and carpark costs respectively.

Alternatively, you can give us a call when you are ready to leave. Once we have received your call, your driver (who shall be on standby outside the terminal) will reach you in approximately 15 minutes. Please note, this option is only available to passengers that have provided us with a mobile no that functions in the UK on the day of arrival.

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What happens if my flight arrives late, is there an extra charge for waiting time?

Our standard procedure involves monitoring all Heathrow flight times so regardless of a late or early arrival, your driver will be there.

Your driver will enter the terminal 30 minutes after your flight lands (15 minutes for domestic and european flights). From the moment your driver enters the terminal, an additional 45 minutes waiting time is included in all of our quotes.

This means that from the time your flight lands, you have 1 hour 15 minutes to meet your driver (1 hour for domestic and european flights). If on the extremely rare occasion you have not located your driver within this period, waiting time is charged at £15 per hour (25p per minute). This pays for the driver waiting time and carpark costs respectively.

If you have any doubts, you can always request a later pickup time.

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How long will the driver wait for me?

Once the alloted waiting time has expired your driver will make extensive enquiries at the airport (with customs; your airline; airport information's paging system) before referring back to our office where further enquiries will be made. Only then will the driver be authorised to leave the terminal.

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How do I pay for my journey?

There are 4 ways that you can pay for your journey:

1. Cash - Sterling (£) directly to the driver.

2. Credit Card / Debit Card - Visa, Mastercard, American Express and Maestro in advance subject to a handling fee.

3. Cheque - accepted with valid cheque guarantee cards.

4. Paypal - just follow our on screen instructions.

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Does my fare include a tip?

No. Neither the minimum charge or your fare includes a tip. Giving a tip is discretionary and completely up to you.

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I need a receipt for my journey, when do I get a receipt?

If you pre-pay using a credit card we can send you a receipt via email. The email will detail in full the booking and transaction amount. Passenger/s will also receive a receipt from their driver once the transfer has been completed.

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Do you have account facilities?

Account facilities can be arranged subject to status. Just contact us or apply using our application form which can be found using the link below:

Heathrow Account Service.

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