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Public Carriage Office

Transport For London (TFL) is a local government body responsible for most aspects of the transport system throughout Greater London in England. The role of TFL is to implement the transport strategy and manage transport services across London. In 1998 a decision was taken by Government to delegate the task of licensing London's private hire trade to TFL (Transport For London).

Passengers needed to know that they were dealing with honest, professional organisations with reliable drivers and safe vehicles. The Public Carriage Office (PCO), who regulate and license taxis and private hire (commonly known as minicabs) was transferred from the Metropolitan Police to become part of Transport for London in 2000. The purpose of this regulation was to give passengers confidence when they used a licensed private hire operator.

•       Improved Safety, Reliability and Service Quality for Customers & Staff.
•       Integration with local Authority Initiatives and Reduced Traffic & Congestion.

Taxis (cabs, black cabs) - The famous London black cab remains a common sight. Black cabs can be hailed in the street or hired from a taxicab rank.

Private hire minicabs - The term minicab is often used to refer to a private hire car or in other words a car with a driver available for hire on a pre booked basis. A minicab may be pre-booked by telephone, internet or by visiting a minicab office.

Chauffeur cars - Generally a higher value of car such as a Mercedes or BMW where the passenger pays a premium but in return receives a higher level of comfort and courtesy from the driver who may at times wear a uniform.


Heathrow Airport is a prime location for illegal mini-cab drivers. If someone approaches you and asks you if you want a cab do NOT accept.

These drivers may not have insurance, so you may not be covered if there is an accident. The price quoted is not an accurate reflection of the journey, they may charge you per person and even per suitcase!

In addition to this, occasionally passengers are robbed or attacked upon entering unregulated vehicles so we cannot stress this point strongly enough.