Under the Private Hire Vehicles (London) Act 1998 (the 1998 Act) a licensed operator who accepts a booking from a passenger is required to enter as principal into a contractual obligation with the passenger to provide the journey which is the subject of the booking.

Contractual Obligation

In order to comply with 1998 Act, London Heathrow Cars confirms that we shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these regulations.

Complying with the Obligation and Fulfilling our Responsibilities

London Heathrow Cars Confirms:

1.   

We accept bookings for and from the passenger directly via email, phone or via our website..

2.   

We take responsibility for the journey from point A to Point B, rather than anyone else.

2.   

We take responsibility for the journey from point A to Point B, rather than anyone else.

3.   

All bookings are carried out in a London Licensed Private Hire Vehicle driven by a London Licensed driver

4.   

The booking is carried for the fare which is agreed with prior to the journey.

5.   

Fares are collected by London Heathrow Cars or collected by the driver on behalf of London Heathrow Cars.

6.   

We collect and pay VAT on applicable fares

7.   

All complaints must be made directly to London Heathrow Car

A contract will exist between London Heathrow Cars and the passenger even if it is not recorded in writing and the same requirements apply even if the agreement is made orally.

Full liability in relation to the transportation services belongs to London Heathrow Cars.

Cancellations can only be carried out and confirmed by the London Heathrow Cars and the booking passenger.