1. DEFINITIONS AND INTERPRETATION

1.1 In these Terms, unless the context otherwise requires:

1.1.1 “Booking” means a Customer’s request for Services, howsoever communicated to the Company (including via website, email, telephone, SMS, mobile application or other electronic means) as evidenced by the Company’s records.

1.1.2 “Call on Arrival” means an airport collection option whereby the Passenger contacts the Company after landing and clearing airport formalities, at which point the Driver proceeds to the agreed meeting point.

1.1.3 “Charges” means the Fare and any additional sums payable under these Terms, including (without limitation) waiting time, parking, airport fees, tolls, surcharges, cleaning costs, damage costs and ancillary service fees.

1.1.4 “Contract” means the contract for provision of Services to the Customer incorporating these Terms.

1.1.5 “Customer” means the individual, firm or corporate entity making the Booking.

1.1.6 “Driver” means any licensed private hire driver engaged by the Company under a contract for services.

1.1.7 “Drop-off Address” means the address or terminal specified by the Customer at the time of Booking from which the Passenger(s) are to be delivered.

1.1.8 “Fare” means the agreed price for the Original Journey.

1.1.9 “Meet & Greet” means an airport service whereby the Driver enters the terminal arrivals hall and meets the Passenger holding a name sign.

1.1.10 “No-Show” means failure by the Passenger to attend within the applicable grace period and/or failure to contact the Company.

1.1.11 “Original Journey” means the journey details specified at the time of Booking.

1.1.12 “Passenger(s)” means the Customer and any person authorised by the Customer to travel.

1.1.13 “Pick-up Address” means the address or terminal specified by the Customer at the time of Booking from which the Passenger(s) are to be collected.

1.1.14 “Services” means the private hire transportation services provided by the Company.

1.1.15 “Vehicle” means the licensed private hire vehicle used to perform the Services.

2. OPERATOR STATUS AND CONTRACTUAL RELATIONSHIP

2.1 In accordance with the Private Hire Vehicles (London) Act 1998 (where applicable), the Company enters into each Contract as principal.

2.2 Upon accepting a Booking, the Company assumes contractual responsibility for providing the booked journey.

2.3 No contractual relationship exists between the Passenger(s) and the Driver.

2.4 Drivers engaged to fulfil Bookings shall hold valid licences and hire-and-reward insurance as required by law and regulatory authorities.

3. BOOKINGS AND CUSTOMER WARRANTIES

3.1 The Customer warrants that all information supplied at the time of Booking is accurate and complete.

3.2 The Customer is responsible for declaring:

- Accurate passenger numbers
- Accurate luggage quantity
- Flight number (for airport collections)
- Special requirements (including child seats and pets)

3.3 The Company reserves the right to decline or cancel a Booking where information is inaccurate, incomplete or safety requirements cannot be met.

4. PAYMENT TERMS

4.1 Online Bookings
All Bookings made through the Company’s website, mobile application or any other online booking platform require payment via credit or debit card only. No other payment methods will be accepted for online Bookings unless otherwise expressly agreed by the Company.

4.2 Payment Pre-Authorisation
‍The Company reserves the right to pre-authorise or capture the full payment of the Fare and any applicable Charges prior to dispatching a Driver to the Customer's Pick-up Address. Such pre-authorisation may take place upon the confirmation of the Booking.

4.3 Payment Failure
‍If the Customer’s payment fails to be processed successfully, the Company reserves the right to cancel the Booking without liability to the Customer. The Customer may be charged for the processing costs incurred due to such failed payment attempts.

4.4 Customer Authorisation
‍By providing card details, the Customer hereby authorises the Company to charge the following to the Customer’s payment method:
(a) The full Fare for the Services as agreed;
(b) Any additional Charges properly incurred in accordance with these Terms and Conditions, including but not limited to, waiting time, parking charges, additional stops, or vehicle upgrades, as specified in the Company’s Price List or separately agreed.

4.5 Chargeback Policy
‍The Customer agrees not to initiate any chargeback, dispute or reversal of any payment made to the Company unless a valid reason exists. In cases of unjustified chargebacks, the Customer agrees to reimburse the Company for all reasonable administrative costs incurred as a result of the chargeback or dispute, including but not limited to legal and recovery fees.

4.6 Secure Payment Processing
‍All payments made to the Company are processed through secure third-party payment providers (e.g., Stripe), who comply with industry-standard security protocols. The Company shall not be responsible for any third-party failures in processing payments, but will take all reasonable steps to ensure secure transactions.

5. CASH SERVICES

5.1 Cash Services
‍The Company does not generally offer cash payments as an accepted standard method of payment for its Services. The acceptance of a Booking on a cash payment basis ("Cash Services") shall be at the sole and absolute discretion of the Company. The Company reserves the right to refuse any Booking that requests or proposes Cash Services, without explanation or liability.

5.2 Payment of Cash Services
‍Where the Company has agreed to provide Cash Services, the Customer agrees to pay the full Charges in cash to the Driver upon completion of the Services, specifically upon arrival at the agreed destination or, at the discretion of the Driver, at any earlier point in the journey.

5.3 Cash Payment Conditions
‍For the avoidance of doubt, any payment under the Cash Services arrangement must be made strictly in physical currency (GBP). The Driver is not required to accept any form of payment other than cash, including but not limited to debit/credit cards, bank transfers, cheques or digital payments.

5.4 Prepayment and Security for Cash Services
‍The Company reserves the right to require prepayment, a deposit, proof of identity or additional security from the Customer in respect of any Cash Services Booking, at the sole discretion of the Company. Such requirements will be communicated to the Customer in advance.

5.5 Non-Payment and Collection Rights
‍In the event the Customer fails to make full payment in cash upon demand, the Company reserves the right to:
(a) Refuse to complete the journey;
(b) Retain any Passenger property legally in its possession until full payment is received;
(c) Recover the outstanding Charges together with any reasonable costs associated with payment recovery, including collection fees and legal costs; and/or
(d) Refuse to accept future Bookings from the Customer, including any other payment method.

6. FARES AND ADDITIONAL CHARGES

6.1 The Fare quoted is based strictly on the Original Journey.

6.2 Unless expressly stated, the Fare excludes:

- Airport drop-off / terminal fees
- Congestion / ULEZ charges
- Waiting time beyond grace periods
- Parking
- Additional stops
- Vehicle upgrades
- Meet & Greet or Call on Arrival fees

6.3 All parking, drop-off, terminal access, toll, congestion, port or similar charges incurred in connection with the performance of the Services shall be payable by the Customer in addition to the Fare. 

6.4 Where the Customer requests any variation to the Original Journey, whether prior to or during the performance of the Services, including but not limited to additional pick-ups, drop-offs, route changes or extended waiting, the Company reserves the right to recalculate and amend the Fare accordingly. The Company may decline to continue the Services where the Customer does not accept the revised Fare.

6.5 The Driver may choose the most appropriate route on the day. Specific route requests may incur additional Charges.

7. WAITING TIME AND GRACE PERIODS

7.1 Local Address Collections
‍In respect of collections from private addresses, hotels, offices or other non-transport hub locations (“Local Pick-Ups”), the Company shall allow a grace period of fifteen (15) minutes from the scheduled pick-up time specified in the Booking.

If the Passenger(s) are not ready for departure within such fifteen (15) minute period, waiting time shall be chargeable from the scheduled pick-up time and not from the expiry of the grace period.

Additional waiting time shall be charged at a rate of £5.00 for each commenced fifteen (15) minute period.

7.2 Airport Meet & Greet Service
Where the Customer has selected the Meet & Greet service, the Company shall allow up to forty-five (45) minutes of complimentary waiting time calculated from the time the Driver enters the airport terminal building.

For the avoidance of doubt:
(a) The forty-five (45) minute period commences when the Driver has parked and entered the terminal;
(b) Waiting time is not calculated from touchdown unless expressly stated otherwise.

Any waiting time exceeding the forty-five (45) minute allowance shall be charged at £5.00 for each commenced fifteen (15) minute period, together with any additional airport parking costs incurred.

7.3 Call on Arrival Service
Where the Customer has selected the Call on Arrival service and has provided a valid flight number at the time of Booking, the Company shall allow up to ninety (90) minutes of complimentary waiting time calculated from the official flight landing time as recorded by the relevant airport authority.

The Driver shall be dispatched following the Customer’s call to the Operating Centre.

If the Passenger fails to make contact within the ninety (90) minute period, the Booking may be treated as a No-Show in accordance with these Terms.

Waiting time beyond the ninety (90) minute period shall be charged at £5.00 for each commenced fifteen (15) minute period.

7.4 General Provisions Relating to Waiting Time

7.4.1 Waiting time shall be calculated in full fifteen (15) minute increments and any part thereof shall constitute a full chargeable period.

7.4.2 The Company reserves the right to withdraw the Driver and classify the Booking as a No-Show where the Passenger cannot be contacted within the applicable grace period.

7.4.3 Waiting time charges shall be payable in addition to the Fare and may be automatically charged to the Customer’s payment method in accordance with Clause 4 (Payment Terms).

8. CANCELLATION POLICY

8.1 Flight Cancellation (Airline Cancellation Only)

8.1.1 If a flight is officially cancelled by the airline prior to Driver dispatch, the Customer is entitled to a full refund of the Fare.

8.1.2 Flight delays, rescheduling or missed connections do not constitute cancellation.

8.2 Customer Cancellation (Non-Flight)

8.2.1 If cancelled 24 hours or more before scheduled pick-up the Customer may choose either:
(a) A refund minus £10 administration fee; or
(b) A full booking credit equal to 100% of the Fare.

8.2.2 The £10 administration fee reflects non-recoverable processing costs.

8.2.3 If cancelled less than 24 hours before scheduled pick-up, 100% of the Fare is payable.

8.3 Cancellation After Dispatch
‍If the Driver has been dispatched (including en route), 100% of the Fare is payable.

8.4 No-Show
‍Failure to attend within the applicable grace period and failure to contact the Company shall result in classification as a No-Show and 100% of the Fare being payable

To avoid being billed for a No-show, Customers should not leave the pickup location without first communicating with London Heathrow Cars on 020 8814 2727 or 0800 505 3231.

9. REFUNDS

9.1 No Refund Policy for Completed Trips
‍The Company maintains a strict no-refund policy for trips that have been undertaken and completed. Once a journey is completed, no refunds will be issued.

9.2 Delayed Pickup
‍If, for any reason, the Driver is running late for the scheduled pickup, the Customer must acknowledge and accept the potential for such delay before using the service. Various factors, including but not limited to traffic conditions, weather or unforeseen circumstances, may cause delays. The Company will notify the Customer of any significant delay prior to the scheduled pickup and the Customer may choose to proceed with the service or cancel the Booking. If the Customer decides to cancel the service due to the delay, a full refund will be issued.

9.3 Refund Processing
‍All refund requests will be processed in a reasonable time frame. While we strive to complete refunds as promptly as possible, please allow for reasonable processing time, as external factors may sometimes delay the refund process. The Company will ensure that all refunds are processed in accordance with these terms and will notify the Customer when the refund has been initiated.

9.4 Refund Method
‍Refunds will be processed through the same payment method used for the original transaction, unless otherwise agreed with the Customer. The Customer is responsible for ensuring that the details provided for refund purposes are correct.

9.5 Exceptions
‍In cases of dispute or where a refund request falls outside the terms outlined above, the Company reserves the right to review the case on a case-by-case basis and may offer a partial refund or credit at its sole discretion.

10. PUBLIC HOLIDAY, PEAK PERIOD AND EVENT SURCHARGES

10.1 Holiday Surcharge
‍The Company reserves the right to apply a surcharge of fifty per cent (50%) above the standard Fare for Services performed during designated holiday periods.

The following dates and times shall be subject to a 50% holiday surcharge:
(a) 24 December between 16:00 and 23:59;
(b) 25 December (00:00–23:59);
(c) 26 December (00:00–23:59);
(d) 31 December between 16:00 and 23:59;
(e) 1 January (00:00–23:59).

For the avoidance of doubt, the applicable Fare during these periods shall be calculated as Standard Fare + 50% holiday surcharge.

10.2 Major Event and High-Demand Surcharge
‍The Company reserves the right to apply a surcharge of up to fifty per cent (50%) above the standard Fare in respect of journeys occurring during periods of exceptional demand, including but not limited to:
(a) Major sporting events (including Ascot, Wembley Stadium events, Twickenham Stadium events and similar venues);
(b) Large-scale concerts, festivals or public gatherings;
(c) Road closures, traffic management restrictions or security-related travel disruptions;
(d) Any other period reasonably determined by the Company to constitute high demand.

Such surcharges shall reflect increased operational costs, traffic congestion, driver availability constraints and market conditions.

10.3 Dynamic Pricing and Availability
‍The Customer acknowledges and agrees that fares are subject to availability and market demand at the time of Booking.

The Company reserves the right to adjust its Fares without prior notice where:
(a) Driver availability is materially limited;
(b) There is increased operational demand;
(c) Traffic conditions significantly impact journey time; or
(d) Extraordinary circumstances affect service provision.

11. VEHICLE CATEGORIES, CAPACITY AND LUGGAGE

11.1 Passenger Capacity
‍If the Customer requires transportation for more passengers than permitted within the booked vehicle category, the Company reserves the right to levy additional Charges for the provision of a larger vehicle or to refuse carriage where appropriate. No Passenger shall be carried in excess of the licensed seating capacity of the allocated vehicle.

11.2 Vehicle Categories (Capacity Guidance)
‍Vehicle capacities are provided as guidance only and represent maximum safe loading under standard conditions. The Company may allocate any suitable vehicle within the booked category or a reasonable equivalent. The current vehicle categories are as follows:

Standard – Up to 4 passengers / 2 check-in suitcases / 2 hand luggage
(Toyota Prius, Skoda or similar)

Estate – Up to 4 passengers / 3 check-in suitcases / 3 hand luggage
(Mercedes E-Class Estate, Toyota Auris or similar)

Electric Vehicle – Up to 4 passengers / 2 check-in suitcases / 2 hand luggage
(Tesla, Kia, Mercedes or similar)

MPV – Up to 5 passengers / 4 check-in suitcases / 4 hand luggage
(Ford Galaxy, Seat Alhambra, VW Sharan or similar)

Executive – Up to 4 passengers / 2 check-in suitcases / 2 hand luggage
(Mercedes E-Class, BMW 5 Series or similar)

Luxury – Up to 4 passengers / 2 check-in suitcases / 2 hand luggage
(Mercedes S-Class or similar)

Standard Van – Up to 8 passengers / 7 check-in suitcases / 7 hand luggage
(Mercedes Vito, VW T5 or similar)

Executive Van – Up to 7 passengers / 6 check-in suitcases / 6 hand luggage
(Mercedes V-Class, Vito or similar)

11.3 Vehicle Substitution
‍The Company reserves the right to substitute the booked vehicle with a similar or upgraded vehicle of equivalent or greater capacity where necessary due to operational requirements, availability or safety considerations

11.4 Excess Passengers or Luggage
‍If, at the time of collection, the number of Passengers or the quantity or size of luggage exceeds that declared at the time of Booking or exceeds the safe carrying capacity of the allocated vehicle, the Company may, at its sole discretion:

(a) require a vehicle upgrade at additional cost;
(b) delay departure until a suitable vehicle is arranged; or
(c) refuse carriage without liability.

Any additional Charges incurred as a result shall be payable by the Customer.

11.5 Passenger Responsibility
‍The Customer is solely responsible for ensuring that accurate information regarding passenger numbers and luggage quantities is provided at the time of Booking.

12. ASSISTANCE DOGS AND PETS

12.1 Accredited Assistance Dogs
‍In accordance with applicable law and Transport for London regulations, the Company and its Drivers shall not refuse carriage to accredited assistance dog users, nor impose any additional charge in respect of such assistance dogs. This provision applies strictly to recognised and accredited assistance dogs (including guide dogs and other assistance animals recognised under UK legislation).

12.2 Non-Assistance Pets
‍The carriage of non-assistance pets is permitted strictly at the Company’s discretion and subject to the following conditions:

(a) Pets may only travel in MPV or Van vehicle categories;
(b) The requirement to transport a pet must be declared at the time of Booking;
(c) The Company reserves the right to refuse carriage if a pet has not been pre-declared.

12.3 Safety Requirements

12.3.1 All pets must be transported in a suitable and secure pet carrier, cage or approved safety harness appropriate for the size and species of the animal.

12.3.2 The Customer warrants that the pet will be properly restrained at all times during the journey and confirms compliance with all applicable animal welfare and transport regulations.

12.3.3 The Driver shall be entitled to refuse carriage where, in their reasonable opinion, the pet is not adequately secured or presents a safety, hygiene or welfare risk.

12.4 Charges

12.4.1 Subject to compliance with the above conditions, pets travel free of charge.

12.4.2 However, the Customer shall remain liable for any cleaning costs, damage or loss of earnings arising from pet-related soiling, shedding, scratching or other damage to the Vehicle.

12.5 Liability
‍The Company accepts no responsibility for the welfare, injury, illness, escape, loss or death of any pet transported under these Terms, save where caused directly by proven negligence of the Company.

13. CHILD SEATS AND STATUTORY EXEMPTION

13.1 Statutory Exemption
‍The Customer acknowledges that private hire vehicles are exempt under applicable UK legislation from the mandatory requirement to provide child seats. Accordingly, the Company is not obliged to supply child seats as part of the standard Service.

13.2 Passenger Responsibility
‍Where a child seat is not supplied by the Company, Passengers must comply with all applicable UK road traffic laws, including seatbelt regulations and rear seating requirements.

13.3 Customer-Supplied Child Seats
‍Customers may provide and fit their own child seat for use during the journey. The Company accepts no responsibility for the installation, suitability, compatibility or safety of any child seat supplied by the Customer.

13.4 Company-Supplied Child Seats
‍Child seats may be supplied by the Company strictly upon advance request at the time of Booking and subject to availability. A charge of £5.00 per child seat per journey shall apply and shall be added to the Fare.

13.5 Seat Type and Accuracy
‍It is the sole responsibility of the Customer to specify the correct child seat type based on the child’s age, height and weight at the time of Booking.

The Company shall not be liable where:
(a) Incorrect or incomplete information is provided by the Customer;
(b) The requested seat type is unsuitable due to inaccurate information; or
(c) A requested child seat is unavailable due to late notification.

13.6 Limitation of Liability
‍To the fullest extent permitted by law, the Company shall not be liable for any injury, loss or damage arising from the use, misuse or incorrect installation of any child seat, whether supplied by the Company or the Customer, save where caused directly by proven negligence of the Company.

14. PASSENGER CONDUCT

14.1 Seatbelt Compliance

14.1.1 All Passengers are required to wear seatbelts at all times whilst the vehicle is in motion, in accordance with applicable UK road traffic legislation. It is the responsibility of each Passenger to ensure that their seatbelt is properly fastened and worn throughout the duration of the journey.

14.1.2 The Company and/or Driver reserve the right to refuse to commence or continue the journey where a Passenger fails or refuses to comply with seatbelt requirements. The Company shall not be liable for any fines, penalties, injuries, losses or consequences arising from a Passenger’s failure to comply with applicable seatbelt laws.

14.2 Right to Refuse Service
‍The Company reserves the right to refuse carriage to any Passenger who:
(a) Is under the influence of alcohol, drugs or any other substance that impairs the ability to travel safely or responsibly;
(b) Exhibits threatening, abusive, disorderly or violent behaviour or behaves in a manner likely to cause distress, discomfort or harm to other Passengers, the Driver or any third party;
(c) Poses a safety risk to themselves, other Passengers, the Driver or the Vehicle; or
(d) Fails to comply with the Company's reasonable instructions during the journey.

14.3 Smoking and Vaping
‍Smoking, including the use of e-cigarettes (vaping), is strictly prohibited in all Vehicles at all times. The Customer is liable for any fines, penalties or cleaning charges arising from the violation of this prohibition.

14.4 Disorderly Behaviour
‍The Company shall refuse service to any Passenger who, in the sole discretion of the Company or its Driver, exhibits conduct that the Company considers disorderly, disruptive, threatening or otherwise unacceptable. This includes, but is not limited to, verbal abuse, intimidation, harassment or any form of physical aggression.

14.5 Safety Considerations
‍The Company may, in its sole discretion, refuse to transport any Passenger whose behaviour or condition is deemed to pose a risk to the safety and security of themselves, other Passengers, the Driver or the Vehicle. This includes situations where a Passenger is unable to board or alight from the Vehicle unaided and no assistance is available to facilitate such activities.

14.6 Equality Act and Reasonable Adjustments
‍In accordance with the Equality Act 2010, the Company is committed to providing services in a manner that does not discriminate against individuals with disabilities. The Company will, where possible, make reasonable adjustments to accommodate Passengers who require assistance with boarding and alighting from the Vehicle. Passengers who require assistance should notify the Company in advance to ensure appropriate arrangements are made.

14.7 Liability for Breach of Conduct
‍Any Passenger whose conduct results in the refusal of service or in the Vehicle being returned prematurely due to disruptive behaviour will be liable for the full cost of the journey, including any additional charges incurred. In such cases, the Company may also charge the Passenger for any costs incurred as a result of damage to the Vehicle or other Passengers, including cleaning fees, loss of earnings for the Driver or any third-party claims resulting from the Passenger's conduct.

15. INSURANCE AND PROPERTY

15.1 Vehicle Insurance
‍The Company ensures that all Vehicles used for the provision of Services are comprehensively insured in accordance with applicable laws, including hire-and-reward insurance, which covers the Vehicle, the Driver and the Passenger during the journey.

15.2 Passenger Property
‍The Company accepts no liability for loss or damage to any personal belongings, luggage or property carried in the Vehicle unless such loss or damage results from the proven negligence.

15.3 Passenger Responsibility for Property
‍Passengers are responsible for ensuring that their personal property is adequately secured while in transit. The Company recommends that Passengers take reasonable care in protecting their belongings and the Company shall not be held liable for any loss or damage to items that are not properly secured within the Vehicle.

15.4 Claims for Loss or Damage
‍In the event of loss or damage to Passenger property, the Passenger must promptly notify the Company. Any claims for such loss or damage must be made in writing to the Company within a reasonable time frame and the Company will respond in accordance with the relevant policy provisions. The Company reserves the right to investigate the circumstances surrounding any claim.

15.5 No Liability for Indirect Losses
‍The Company shall not be liable for any indirect or consequential loss arising from the loss or damage of property, including but not limited to any loss of income, inconvenience or other financial losses sustained by the Passenger as a result of such loss or damage.

16. DAMAGE AND CLEANING

16.1 Passenger Liability for Damage
‍The Customer shall be liable for any damage caused to the Vehicle, its interior or any equipment or fittings within the Vehicle by the Passenger(s) during the course of the journey. This includes, but is not limited to, damage to the seats, upholstery, windows, doors and any other part of the Vehicle.

16.2 Cleaning Costs
The Customer shall be liable for any costs incurred by the Company for cleaning the Vehicle following a journey if the Vehicle is returned in a condition that requires additional cleaning. This includes, but is not limited to, cleaning costs arising from spills, stains, soiling, pet hair or any other contamination of the Vehicle’s interior.

16.3 Repair Costs
The Customer shall be responsible for the full costs of repair if any damage is caused to the Vehicle during the journey. The Company reserves the right to charge the Customer for the reasonable cost of any repairs necessary to restore the Vehicle to its original condition.

16.4 Vehicle Downtime Costs
In addition to repair and cleaning costs, the Customer may be liable for any downtime costs resulting from the damage or cleaning required. This includes, but is not limited to, the loss of potential earnings during the period the Vehicle is unavailable for use while undergoing repair or cleaning.

16.5 Assessment and Invoicing
‍The Company reserves the right to assess the extent of the damage, cleaning or downtime required and will provide the Customer with an invoice for the costs incurred. Payment for any damage, cleaning or downtime costs must be made in full upon receipt of the invoice.

17. FORCE MAJEURE

The Company shall not be liable for failure or delay caused by events beyond its reasonable control, including severe weather, traffic, airport closures, government restrictions or other operational disruptions.

18. VEHICLE PROVISION

18.1 The Company shall use reasonable endeavours to provide a Passenger Vehicle of the category requested by the Customer and in good working order. However, the Customer acknowledges and agrees that vehicle categories are subject to availability and operational requirements.

18.2 In circumstances where the specified vehicle type is unavailable for any reason, including but not limited to mechanical failure, prior allocation, traffic conditions, regulatory restrictions or events beyond the Company’s reasonable control, the Company reserves the right to provide a substitute vehicle of similar or higher category and capacity without prior notice and without liability.

18.3 Any dates, times or estimates provided in relation to vehicle allocation are estimates only and shall not be of the essence. The Company shall not be liable for any delay in vehicle allocation provided that reasonable endeavours have been exercised.

19. USE OF AFFILIATE PROVIDERS

19.1 The Company reserves the right to subcontract, assign or otherwise delegate the fulfilment of any Booking, in whole or in part, to an approved affiliate supplier or partner, as determined by the Company at its sole discretion.

19.2 Where such an arrangement is made, the Customer acknowledges and agrees that the Company will remain the primary contracting party with the Customer and the Customer’s rights and obligations under these Terms and Conditions will remain unaffected, including but not limited to the provision of Services.

20. DATA PROTECTION

Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.